Terms of Service

1. About WeBuyZA

WeBuyZA is a trading name of Buyza, a company registered in South Africa. We operate a cross-border personal shopping and business services platform connecting customers in Zimbabwe with South African retailers. All services are facilitated via WhatsApp.

By using our services — including placing an order, requesting a quote, or engaging with our WhatsApp chatbot — you agree to these Terms of Service in full.

2. Our Services

WeBuyZA offers the following services:

• Shop for Me — We purchase a product on your behalf from a South African retailer using a link you provide. A 10% service fee applies, plus shipping.
• Find for Me — We source a product based on your description and preferences. A 20% service fee applies, plus shipping.
• Business Orders — Bulk or recurring orders for businesses. Pricing is negotiated on a case-by-case basis.
• Company Registration — We facilitate CIPC business registration in South Africa for a flat fee of R5,000.
• FNB Business Account — We facilitate the opening of a South African FNB business account for a flat fee of R2,500.

3. Ordering Process

All orders are placed and managed via our WhatsApp Business account. The ordering process is as follows:

• You submit your request via WhatsApp.
• We prepare and send you a full quote including product price, service fee, and shipping cost.
• You confirm the order by replying YES to the quote.
• We send you a secure payment link for the exact quoted amount.
• Once payment is confirmed, we place your order with the relevant South African retailer.
• We provide WhatsApp updates at every stage of the order.

An order is only confirmed once full payment has been received. WeBuyZA reserves the right to cancel an order if payment is not received within 24 hours of the payment link being sent.

4. Pricing and Payment

All prices are quoted in South African Rand (ZAR). Payment is accepted via secure payment link only. No cash or direct bank transfer payments are accepted.

Service fees are calculated as a percentage of the product value as follows:

• Shop for Me: 10% of product value
• Find for Me: 20% of product value
• Business Orders: custom rate as agreed

Shipping costs are estimated based on weight tier and confirmed in your quote. Final shipping cost may vary slightly if the actual weight differs from the estimate. Any difference will be communicated before dispatch.

5. Delivery

All orders are delivered to our Harare collection point:

Door-to-door delivery within Harare is available at an additional cost, confirmed in your quote.

Most orders are ready for collection within 5–10 business days from order confirmation. Timelines are estimates and may vary depending on retailer stock availability, shipping conditions, and border clearance. WeBuyZA is not liable for delays caused by third parties including retailers, couriers, or customs authorities.

You will be notified via WhatsApp when your order is ready for collection. Orders must be collected within 7 days of notification. WeBuyZA reserves the right to charge a storage fee for orders not collected within this period.

6. Customer Responsibilities

By placing an order with WeBuyZA, you confirm that:

• The information you provide is accurate and complete.
• You are legally permitted to import the requested goods into Zimbabwe.
• You understand that certain goods may be subject to import duties or customs fees imposed by Zimbabwean authorities. These are government charges entirely outside WeBuyZA's control and are not included in your quoted price. WeBuyZA's quoted price covers the product, service fee, and shipping only.
• You will collect your order within 7 days of being notified.

7. Limitation of Liability

WeBuyZA acts as a personal shopping intermediary. We are not the retailer, manufacturer, or courier. Our liability is limited to the service we provide — sourcing, purchasing, and delivering your order.

WeBuyZA is not liable for:

• Product quality, defects, or warranty issues — these remain the responsibility of the retailer or manufacturer.
• Delays caused by retailers, couriers, customs, or other third parties.
• Loss or damage caused by circumstances beyond our reasonable control.
• Any indirect, consequential, or special losses arising from use of our service.

Once an item is handed to our logistics partner for cross-border shipment, WeBuyZA's direct liability for physical damage is limited. Damage claims will be assessed in accordance with our Refund Policy.

8. Business Services Terms

Company Registration

WeBuyZA facilitates CIPC registration on your behalf. We do not provide legal advice. You are responsible for ensuring that all information provided is accurate. WeBuyZA is not liable for delays caused by CIPC processing times. The R5,000 fee covers our facilitation service only and is non-refundable once the registration process has been initiated.

FNB Business Account

WeBuyZA facilitates the account opening process on your behalf. Account approval is subject to FNB's own terms and eligibility criteria. WeBuyZA cannot guarantee account approval. The R2,500 fee covers our facilitation service and is non-refundable once the process has been initiated.

9. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or the use of WeBuyZA's services shall be subject to the jurisdiction of the South African courts.

10. Changes to These Terms

WeBuyZA reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.